At Spashal Tech, we are committed to providing high-quality IT services and ensuring customer satisfaction. This refund policy outlines the terms under which refunds may be granted for services provided by Spashal Tech. By using our services, you agree to comply with the terms of this policy.

1. Eligibility for Refunds

Refunds may be granted under the following conditions:

• Service Not Delivered: If the service you purchased is not delivered within the agreed timeframe, you may be eligible for a full or partial refund.

• Quality Issues: If the delivered service does not meet the agreed quality standards, you may request a refund. We will review the issue, and if validated, a partial or full refund may be provided.

• Technical Difficulties: If technical problems on our end prevent the completion of the service, and these issues remain unresolved for an extended period, you may be eligible for a refund.

2. Non-Refundable Services

The following services are not eligible for refunds:

• Custom Services: Services tailored specifically to your requirements and delivered as per the agreed scope.

• Consultation Fees: Fees paid for consultations or assessments are non-refundable once the service is provided.

• Third-Party Costs: Payments made to third parties as part of our services (e.g., software licenses, domain registrations) are non-refundable once processed.

3. Refund Request Procedure

To request a refund, please follow these steps:

1. Contact Us: Email us at [Your Contact Email] or call [Your Contact Number] with the details of your service and the reason for your refund request.

2. Provide Documentation: Include any relevant documentation or evidence that supports your request.

3. Review Process: We will review your request within [Insert Timeframe, e.g., 7 business days] and notify you of our decision.

4. Refund Processing: If your refund is approved, we will process the refund to your original payment method within [Insert Timeframe, e.g., 14 business days].

4. Cancellations

• If you wish to cancel a service before it has begun, you may be eligible for a full refund, excluding any non-refundable third-party costs.

• If the service has already started, a partial refund may be issued based on the amount of work completed.

5. Changes to This Refund Policy

Spashal Tech reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

6. Contact Us

If you have any questions or concerns regarding our refund policy, please contact us at:

Email: info@spashaltech.online